Slice The Cloud - FAQs
What’s the difference between an stcPlan (virtual dedicated) Server, Shared Hosting and a Dedicated Server?
Do you offer virtual server backups?
Can I upgrade my Virtual Dedicated Server?
Can I have additional IP addresses?
Can I go over my bandwidth and what happens if I do?
Can I buy extra storage or bandwidth?
Can I reboot my virtual dedicated machine?
How many other customers am I sharing the main hosting server with?
Am I supported 24×7?
What SLA is provided?
I have found a cheaper service which appears to be the same – why are you charging more?
Do you provide Windows & Linux virtual machines & dedicated servers?
Which Linux distributions can I have?
Am I stuck with the same version of the Operating System?
Can I run database software?
Do you have a management panel?
Do you provide a control panel within the VPS Hosting?
Can I firewall my Virtual Dedicated Server Server?
How many domains can I host on my server?
Do you provide other server hosting services?
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Am I supported 24×7?
Yes. We maintain our own and our customer’s infrastructure 24 x 7 x 365. You can log issues via our online ticketing system or you can email our support team directly or you can call us 24 x 7 and log your incident. Your support details will be issued to you when you sign up for an stcPlan. Of course, anyone using one of these products is very ‘techie-savvy’ but if you desire to (for some weird reason) you can still fax us or send us a letter!
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