What SLA is provided?

There is no specific Service Level Agreement (SLA) provided with the stcPlans. Why? Well the main reason is that any SLA only guarantees when you start getting a refund for your services or whether you are able to break out of your contract – there is no ‘real’ guarantee that any provider can keep your service running all the time. The nature of computers and networks is that no matter how much you invest in them, there will be something you didn’t expect which ‘gets’ you’. As our stcPlans do not have a contract, there is no need to negotiate an exit – if we don’t deliver, you vote with your feet - and as we have already said, we do not want that to happen. So your SLA is that we will work tirelessly to ensure that your stcPlan is available 100% of the time excluding all the usual and necessary evils such as planned maintenance, patching updates, system upgrades and the like.